We would hope that you won't want to return any of the handmade soaps that you’ve bought from us, but if you do, here’s how the process works.
SABAI SOAPS returns policy is governed by the Consumer Contracts Regulations that came into force on 13 June 2014: This states that customers have 14 days after the day on which the goods come into the physical possession of the consumer or the person that he/she asks you to deliver the goods to, to cancel their order.
We can only accept returns whose packaging is unopened and unused. Goods that arrive with us in an unsalable condition will be subject to a reduction in the refund value.
Any postage costs will be refunded in full when returning an item, but the returns postage will not.
Once received returns will be processed by us within 5 working days.
The refund will then be processed by SABAI SOAPS and returned via the payment method used for the initial purchase. Returns must be sent to the following address: Sabai Soaps c/o myWarehouse Ltd Unit 28, Heathfield, Stacey Bushes, Milton Keynes MK12 6HP
If you have any questions about making an order, an order you have placed or an order you have received you can reach us on the phone number or email address below and we will respond to your question as quickly as possible.